FAQ's

What is the best way to contact you?

Our email is rockthedrops@yahoo.com, and we can also be reached through messages on our Facebook Page. 

How much is shipping?

All backdrop orders shipped in the Continental US are now shipped for free. 

Rock the Drops charges a flat fee of $25 per tube to ship to Canada. 

We do not offer International Shipping at this time.

What materials do you print on?

Original Poly:  These are our original material that we have been selling for over five years.  They have a polypropylene film on the backside to protect the paper from tearing or wrinkling.  The front side is a MATTE finish and does not shine in either natural light shots or studio light shots.  This paper is amazing, but it is not indestructible. You must take care of your drops. 

How many backdrops will come in one shipping tube?

Shipping: Poly drops are rolled carefully and placed into tubes for shipping.  We can fit up to 3 poly drops into one tube. If you order more than 3 backdrops, they will be shipped in more than 1 shipping tube.

Do you take returns?

Due to the nature of these products, All Sales Are Final. 

If I order a backdrop that I ordered in the past, will the colors match?

We make all efforts to keep colors consistent throughout drops, however, due to paper variations etc., no two drops are guaranteed to match, unless they are ordered at the same time. (Example: If you are wanting 2 drops to put side by side to photograph as one LARGE drop, they need to be ordered together.)

How long will it take to get my backdrops after I order them?

We usually get our drops out within 3 business days, except when there is a sale.  That usually takes 7-10 business days depending on the volume in sales. 

Please do not wait until the very last minute to order your drops.  We will get them out to you as soon as we can but if you order your drop two days before your shoot, they will not arrive on time, unless discussed and picked up locally. 

We do not stock our drops, they are all printed at the time of ordering. 

Colors may vary from screen to screen.